Shipping policy
Shipping fees and Conditions:
- You will see your shipping costs in your shopping cart when placing your order.
| Shipping |
Shipping Expenses |
Free shipping on orders over |
Expected delivery Work Days |
| Spain (Peninsula) (*1) | 6€ | 60€ | 1-3 Days |
| Balearic Islands | 9€ | 60€ | 1-3 Days |
| Andorra (*2) | 9€ | 60€ | 1-3 Days |
| Portugal | 6€ | 60€ | 1-3 Days |
|
Europe (Section A) |
14€ | 60€ | 2-5 Days |
|
Rest of Europe (*2) |
25€ | 90€ | 2-7 Days |
|
Other countries outsite E.U. (*2) |
49€ | 190€ | 2-7 Days |
- (*1) Orders are currently shipped around Spain. (We do not ship to the Canary Islands, Ceuta or Melilla at the moment)
- (*2) We are not responsible for taxes, duties or other charges derived from customs clearance corresponding to countries Outside the EU. (Not included in product prices or shipping costs).
Shipping:
- Orders will be processed from Monday to Friday until 2:00 p.m. Orders received during weekends will be processed on the next business day. (We do not work Saturdays, Sundays, or during holidays)
- Usually, the shipment will be made within 24 hours after receiving the payment.
- Shipments are made with UPS, a First Level company. You will receive an email with a tracking number when your package is shipped, so you can track your order, change the address or date of delivery.
- Shipping costs include handling and packaging costs, as well as the transport fee itself.
- We advise you to group all your items in one order. We cannot combine two different orders, therefor shipping costs will apply to each order individually.
- We protect our products in resistant boxes or packaging. We take good care of fragile items, properly protecting them.
- Upon receiving your order, review it with the attached delivery note and make sure you have properly received everything. In the event of any delivery error, contact within 14 calendar days and follow the steps you will find below in the "Steps to make a Return or Exchange" section.
- If upon receiving your order, you notice your package has suffered any damage during shipping / transport (crushed or damaged box or you detect that it could have been tampered with or opened), please, make sure the carrier writes down the delivery observations when you sign to confirm the delivery so we can claim any possible damage or failure to the transport agency. Also notify us as soon as possible at help@hebo.com